"They were both awesome-the best instructors I've ever had the pleasure to learn from."

"Best trainers in 38 years of taking USAF courses, regardless of topic."

"Carole and John are two of the best facilitators that I have seen."

"Even better than anticipated!"

"The training offered a thoughtful and organized approach to mediation skills. I learned several techniques that will be valuable to me in future conflict/dispute negotiation and resolution."
Hospital Risk Manager

"The HealthCare Ombudsmen/Mediators™ Program has been put in place in virtually all Kaiser/Permanente facilities across the country. It has been an unquestioned success and is a critically important addition to the care of our patients and to our physicians and staff. The HCOMs filled a hole in our system that we didn't even know we had until these highly trained people were in place. I hear endorsements from my physicians almost every day -- most saying 'I don't know how we functioned without them.' Carole Houk developed this program for us and has proven to be an incredible innovator, motivator and teacher. Her intelligence, energy and passion for the work are palpable to all that know her. As a physician administrator responsible for dealing with the complications associated with medical care, I can say without hesitation that Ms. Houk has delivered on the HCOM promise. Kaiser/Permanente and its members are much the better for it."
Bruce Merl M.D.

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