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We welcome your attendance at our publicly sponsored seminars,
held in the U.S. and Europe. See contact information
for each privately sponsored engagement.
Training
Healing Conversations: Conflict Management Skills for HealthCare Professionals
Date: Winter 2008
Location: Washington, DC Area
Mediation: The Art of Facilitating Compassionate Conversations
Date: Winter 2008
Location: Washington, DC Area
Designing an Early Resolution Program for your Hospital
Date: Winter 2008
Location: Washington, DC Area
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Speaking Engagements
An Intentional Conversation about Conflict Resolution in Healthcare
Date: Nov 8-10, 2007
Location: Hamline University School of Law, St. Paul MN
The Art and Science of Successful Negotiation: From the Bedside to the Business Manager
Early Resolution of Unexpected Adverse Outcomes: Implementing Best Practice Concepts
Neonatal Advanced Practice Nursing Forum 2007
Date: May 30-31, 2007
Location: Washington, DC
Innovations in Healthcare Conflict Resolution
Georgetown University MA Program in Conflict Resolution
Date: January 2007
Location: Washington, DC
Designing Conflict Management Systems
Pepperdine University School of Law Straus Institute for Dispute Resolution
Date: July 2006
Location: Malibu CA
Annual Dinner Keynote Speaker
Maryland Society for Health Care Risk Management
Date: June 7, 2006
Location: Colombia, MA
The Crystal Ball, Charting a New Course for Organizational Ombuds
International Association of Ombuds Annual Conference
Date: April 3, 2006
Location: San Diego, CA
Getting the Benefit of Mediation and the Role of
the Organizational Ombudsperson
Beyond the New
Medical Malpractice Legislation Conference
Center for Dispute Resolution
Date: October 28, 2005
Location: Univ of Maryland School of Law, Baltimore, MD
New Approaches to Adverse Outcomes
Maryland
Medical Convention
Date: October 15, 2005
Location: Chesapeake Bay Resort, Cambridge, MD
Changing Health Policy at the State and National
Level
Association for Conflict Resolution
Date: October 1, 2005
Location: Hilton Minneapolis, Minneapolis, MN
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Recent Publications
Houk C et. al., Communicating About Episodes of Harm to
Patients, in Achieving Safe and Reliable HealthCare: Strategies
and Solutions, by Leonard, Frankel and Simmonds, Health
Administration Press, 2004.
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Articles about The Medical Ombudsman/Mediators
Program
Hospitals With Unexpected Outcomes Explore Alternatives
to "Deny and Defend", BNA's Health Law Reporter,
Vol. 14, No. 5, pp. 143-144 (Feb. 3, 2005). Copyright 2005
by The Bureau of National Affairs, Inc. (800-372-1033). www.bna.com
Download PDF [210 Kb]
The Art of the Apology, Workforce Management, Vol.
83, No. 10, pp. 57-62 (October 2004). www.workforce.com
Case in Brief: Innovation in Resolution, 2004 Update
on Managing Health Care Malpractice Costs, Future Finance
Brief, The Advisory Board, p. 25 (Feb 2004).
Integrated Conflict Management Systems in Health Care:
A Practical Innovation Whose Time Has Come, Houk, C. and
Moidel, B., ACResolution, Volume 2, Issue 3, (Spring 2003).
Download PDF [62 Kb]
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Related Links
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