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CHI is pleased to announce that Drexel University College of Medicine has selected CHI as their new provider of Mediation and Ombuds Services for patient-provider concerns. We are delighted to partner with Drexel Med as they have been an outstanding leader in Healthcare Mediation since 2004. For more information about Drexel Med's Mediation Program, see www.drexelmed.edu/mediation.
We welcome your attendance at our publicly sponsored seminars,
held in the U.S. and Europe. See contact information
for each privately sponsored engagement.
Upcoming Training
CHI Fall Training
Healing Conversations Part I: Conflict Management Skills for HealthCare Professionals
Sponsored by RCM&D
Date: October 27-29, 2009
Location: Towson, Maryland
Healing Conversations Part II: The Art of Facilitating Compassionate Conversations
Sponsored by RCM&D
Date: November 11-12, 2009
Location: Towson, Maryland
Healing Conversations: Conflict Management Skills for HealthCare Professionals
Date: Spring 2010
Location: Washington, DC Area
Mediation: The Art of Facilitating Compassionate Conversations
Date: Spring 2010
Location: Washington, DC Area
Designing an Early Resolution Program for your Hospital
Date: Spring 2010
Location: Washington, DC Area
Other Trainings Offered:
- Designing an Early Resolution Program for your Hospital
- Negotiation Skills for Risk Managers
- Disclosing Unanticipated Adverse Outcomes
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Past Training
Healing Conversations: Conflict Management Skills for HealthCare Professionals
Cleveland Clinic Foundation
Date: January 26 – 30, 2009
Location: Cleveland Clinic
Cleveland, Ohio
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Upcoming Speaking Engagements
Compassionate Conversations and the Role of the Ombuds
California Patient Relations Association Annual Conference
Date: Feb 8-10, 2010
Location: San Francisco, CA
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Past Speaking Engagements
Healing Conversations: Coaching Physicians through Disclosure
Maryland Society of Healthcare Risk Managers (MD-SHRM)
Fall Meeting
Date: September 10, 2009
Location: Columbia, Maryland
The Medical Ombuds/Mediator
WHO/China Study tour on Alternative Medical Dispute Resolution
Date: December 9, 2008
Location: Pan American Health Organization / World Health Organization
Washington, DC
Conflict Competence in Healthcare:
The Foundation of Patient Safety
National Perinatal Association Annual Meeting
Date: November 19, 2008
Location: Loma Linda, California
Recognition and Management of Medical Errors in Oncology:
A Systems Approach to Dealing with Errors in Medicine – The Medicom as an Alternative to Litigation
ASCO Annual Meeting
Date: June 1, 2008
Location: Chicago, Illinois
An Intentional Conversation about Conflict Resolution in Healthcare
Date: Nov 8-10, 2007
Location: Hamline University School of Law, St. Paul MN
The Art and Science of Successful Negotiation: From the Bedside to the Business Manager
Early Resolution of Unexpected Adverse Outcomes: Implementing Best Practice Concepts
Neonatal Advanced Practice Nursing Forum 2007
Date: May 30-31, 2007
Location: Washington, DC
Innovations in Healthcare Conflict Resolution
Georgetown University MA Program in Conflict Resolution
Date: January 2007
Location: Washington, DC
Designing Conflict Management Systems
Pepperdine University School of Law Straus Institute for Dispute Resolution
Date: July 2006
Location: Malibu CA
Annual Dinner Keynote Speaker
Maryland Society for Health Care Risk Management
Date: June 7, 2006
Location: Colombia, MA
The Crystal Ball, Charting a New Course for Organizational Ombuds
International Association of Ombuds Annual Conference
Date: April 3, 2006
Location: San Diego, CA
Getting the Benefit of Mediation and the Role of
the Organizational Ombudsperson
Beyond the New
Medical Malpractice Legislation Conference
Center for Dispute Resolution
Date: October 28, 2005
Location: Univ of Maryland School of Law, Baltimore, MD
New Approaches to Adverse Outcomes
Maryland
Medical Convention
Date: October 15, 2005
Location: Chesapeake Bay Resort, Cambridge, MD
Changing Health Policy at the State and National
Level
Association for Conflict Resolution
Date: October 1, 2005
Location: Hilton Minneapolis, Minneapolis, MN
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Recent Publications
Beyond Apology to Early Non-Judicial Resolution: The MedicOm Program as a Patient Safety-Focused Alternative to Malpractice Litigation by Carole S. Houk & Lauren M. Edelstein, 29 (2) Hamline Journal of Law and Public Policy, Fall 2007 Symposium on Advanced Issues in Dispute Resolution 411-422 (2008).
Download PDF [60 Kb]
Apology and Disclosure: How a Medical Ombuds Can Bring a Policy to Life by Carole S. Houk, Leigh Ana Amerson, Lauren M. Edelstein, Patient Safety and Quality Healthcare, May/June 2008.
View Article
Download PDF [260 Kb]
Conflict Management from the Heart: A Day in the Life of a Medical Ombuds/Mediator by Carole S. Houk, Leigh Ana Amerson, Patient Safety and Quality Healthcare, March/April 2008.
View Article
Download PDF [216 Kb]
Into the Wild Blue Yonder by Deborah Katz and Carole Houk, ACResolution, Volume 6, Issue 4, Fall/Winter 2007.
Houk C et. al., Communicating About Episodes of Harm to
Patients, in Achieving Safe and Reliable HealthCare: Strategies
and Solutions, by Leonard, Frankel and Simmonds, Health
Administration Press, 2004.
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Articles about The Medical Ombudsman/Mediators Program
Hospitals With Unexpected Outcomes Explore Alternatives to "Deny and Defend", BNA's Health Law Reporter, Vol. 14, No. 5, pp. 143-144 (Feb. 3, 2005). Copyright 2005 by The Bureau of National Affairs, Inc. (800-372-1033). www.bna.com
Download PDF [210 Kb]
The Art of the Apology, Workforce Management, Vol.
83, No. 10, pp. 57-62 (October 2004). www.workforce.com
Case in Brief: Innovation in Resolution, 2004 Update
on Managing Health Care Malpractice Costs, Future Finance
Brief, The Advisory Board, p. 25 (Feb 2004).
Integrated Conflict Management Systems in Health Care:
A Practical Innovation Whose Time Has Come, Houk, C. and
Moidel, B., ACResolution, Volume 2, Issue 3, (Spring 2003).
Download PDF [62 Kb]
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Articles about Integrated Conflict Management Systems
Why Programs Are No Longer Enough: An Interview on Collaborating at the U.S. TSA, an Interview of Deborah Katz by Judith Cohen, Alternatives, International Institute for Conflict Prevention and Resolution, Vol 27, Nos. 5 & 6 (May/June 2009).
Download PDF - June 2009 [292 Kb]
Download PDF - May 2009 [404 Kb]
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Related Links
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