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Conflict Management
John Ford directs the Organizational Conflict Management Certificate Program at JFK University. Housed in the organizational psychology department, the certificate offers MA students a practitioner focused program that blends cutting edge ideas from the organizational conflict management field with adaptive systems theory. As a conflict management consultant, he supports individuals and organizations in their response to the challenge of conflict, through a variety of interventions, including training, coaching, in-house mediation, facilitation, and the implementation of conflict management systems. He is the managing editor of Mediate.com, and his articles on organizational conflict management have been published internationally. John has been a member or SPIDR/ACR since 1998 and has served on the Leadership Team of the Organizational Conflict Management Section. He is the immediate past President of the Association for Dispute Resolution of Northern California.
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Articles and Research
- "Fire as a Metaphor for Conflict" Mediate.com, February 2005
- "Cross Cultural Conflict Resolution in Teams" Diversity PEG Newsletter, National Speakers Association, February 2003
- "How to be an Effective Advocate for Your Agency During Mediation" The Institute of Chartered Financial Analysts of India (ICFAI) Journal of Alternative Dispute Resolution, November 2002
- "Measuring Conflict: Both The Hidden Costs and the Benefits of Conflict Management Interventions"
Mediate.com, August 2002
- "Process Choices for Workplace Conflict Management" Mediate.com, May 2002
- "Powerful Non Defensive Communication" The NCMA Quarterly Newsletter, Spring 2002, Number 63.
- "Dealing with Difficult Behavior" Mediate.com, November 2001
- "Confidentiality Issues in Workplace Mediation: What Every HR Manager Should Know" The NCMA Quarterly Newsletter, Fall 2001, Number 61.
- "Training Conflict Resolution Skills in the Workplace" Mediate.com, August 2001
- "Emerging Cultural Norms For Electronic Communication" The ADR Bulletin, Vol. 4 No. 2, July 2001 (Australia)
- "Integrating the Internet into your Conflict Management System" Journal of ADR in Employment, Vol 3, No 2 Summer 2001
- "Workplace ADR: Facts and Figures from the Federal Sector" Mediate.com, June 2000
- "Workplace Conflict: Facts and Figures" Mediate.com, January 2000
- "The Role of the Investigation within a Conflict Management System" Perspectives Newsletter, Society of Professionals in Dispute Resolution, September 1999
- "Bibliography of Organizational Conflict Management" Mediation Training Institute, March 1999
- "Defining Discrimination: Employment discrimination law in Namibia and the USA" September 1996 (unpublished)
- "Act in Conformity with ILO Recommendations" Namibia Brief, No. 17, September 1993
- The Labor Act: How it affects your business?" Namibia Business Journal, Issue 1, Volume 3, January 1993
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Honorarium
Association For Dispute Resolution Of Northern California (ADRNC)
Board of Directors, 2001 to 2005
President, 2004 and 2005
East Bay Community Mediation Center Volunteer Mediator
1997 to date
National Theatre of Namibia
Board and Directors, 1993 to 1995
Nyae Nyae Development Foundation of Namibia
Board of Directors, 1990 to 1995
Chairperson, 1993 to 1995
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Background
- Certificate in Training and Human Resource Development, (210 Hours) University of California, Berkeley, April 1999 (with honors)
- Mediation Certificate, (80 hours) Conflict Research and Resource Institute, October 1998
- Business Mediation Training, (40 hours) University of California, Berkeley, October 1997
- Mediator Certificate, (205 hours) Humboldt State University, September 1996
- LL.B., University of Cape Town, 1987 (Deans Merit List)
- BA, University of Cape Town, 1984
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John Ford
