Although unexpected adverse healthcare outcomes are sometimes unavoidable, conflict that escalates to the point of litigation and damaged trust is not. The CHI Medical Ombudsman/Mediators™ Program (MEDIC+OM) developed in 2001 is a proven conflict resolution strategy that halts and even eliminates the negative progression of actions that can conclude in litigation, utilizing the skills of a professional ombudsman/mediator. With thousands of cases resolved by Medical Ombudsman/Mediators at dozens of sites around the country, a quiet “resolution revolution” is taking place amidst the political storm of tort reform and malpractice crises. The CHI MEDIC+OM Program makes possible an honest, open disclosure of events that is respectful of all parties involved, and promotes a culture of safety in healthcare practice.

You’ve always sensed there was a way to “do the right thing” for your organization, your physicians and your patients regarding unexpected adverse outcomes. Let Carole Houk International help you restore the trust that will bring back the true art of medicine to your community.